{"id":33683,"date":"2024-10-01T18:30:44","date_gmt":"2024-10-01T18:30:44","guid":{"rendered":"https:\/\/hivepress.io\/?page_id=33683"},"modified":"2024-10-14T09:12:39","modified_gmt":"2024-10-14T09:12:39","slug":"renew-support","status":"publish","type":"page","link":"https:\/\/hivepress.io\/renew-support\/","title":{"rendered":"Renew Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center content-title\">Renew premium support<\/h2>\n\n\n\n<p class=\"has-text-align-center content-subtitle\">Secure ongoing help for a one-time payment.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><form action=\"https:\/\/hivepress.io\/api\/hivesite\/v1\/purchases\/renew_support\" method=\"POST\" data-component=\"form\" data-checkout=\"true\" class=\"plan widget widget--sidebar content-box\">\n\t<div class=\"plan__content widget_nav_menu\">\n\t\t<ul>\n\t\t\t<li><strong>Guaranteed<\/strong> 24-hour turnaround time<\/li>\n\t\t\t<li><strong>Full access<\/strong> to the community forums<\/li>\n\t\t\t<li><strong>Private support<\/strong> requests via email<\/li>\n\t\t\t<li><strong>Pre-release<\/strong> fixes for urgent issues<\/li>\n\t\t\t<li><strong>General guidance<\/strong> for customization<\/li>\n\t\t<\/ul>\n\t\t<div class=\"message\"><\/div>\n\t\t<div class=\"field\">\n\t\t\t<label class=\"label\">License Key<\/label>\n\t\t\t<input type=\"text\" name=\"license_key\" value=\"\" maxlength=\"32\" required>\n\t\t<\/div>\n\t\t<div class=\"field\">\n\t\t\t<label class=\"label\">Support Period<\/label>\n\t\t\t<select name=\"period\">\n\t\t\t\t<option value=\"6\">6 months<\/option>\n\t\t\t\t<option value=\"12\">12 months (save 25%)<\/option>\n\t\t\t<\/select>\n\t\t<\/div>\n\t\t<label for=\"subscribe_email\" class=\"hp-field hp-field--checkbox checkbox\">\n\t\t\t<input type=\"checkbox\" name=\"subscribe_email\" id=\"subscribe_email\" value=\"1\">\n\t\t\t<span>Subscribe to our newsletter<br><small>(no spam, opt-out anytime)<\/small><\/span>\n\t\t<\/label>\n\t<\/div>\n\t<div class=\"plan__button\">\n\t\t<button type=\"submit\" class=\"button button--wide button--large\">Renew Support<\/button>\n\t<\/div>\n<\/form>\n<div class=\"plan__note\">\n\t<span class=\"link link--small\"><i class=\"fas fa-lock\"><\/i><span>Payments secured by <a href=\"https:\/\/security.paddle.com\/\" target=\"_blank\" rel=\"nofollow noopener\">Paddle<\/a>.<\/span><\/span><br>\n\t<a href=\"https:\/\/hivepress.io\/support-policy\/\" target=\"_blank\">Support Policy<\/a>&nbsp;&nbsp;\n\t<a href=\"https:\/\/hivepress.io\/refund-policy\/\" target=\"_blank\">Refund Policy<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<!--more-->\n<!--noteaser-->\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:16.67%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">How much does a support renewal cost?<\/h4>\n\n\n\n<p>A 6-month renewal costs 50% of the product price, while a 12-month renewal costs 75%.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Can I purchase support as a separate service?<\/h4>\n\n\n\n<p>No, we only offer support as an extra service for software product purchases made via our store, so a valid license key is required to renew support.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Where can I get support?<\/h4>\n\n\n\n<p>Please create an account on the <a href=\"https:\/\/community.hivepress.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support forum<\/a> and add the license key to the account settings. You can also contact us directly via email at <a href=\"mailto:support@hivepress.io\">support@hivepress.io<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What is your refund policy?<\/h4>\n\n\n\n<p>If we fail to provide support within the scope specified in the <a href=\"https:\/\/hivepress.io\/support-policy\/\" data-type=\"page\" data-id=\"1545\">support policy<\/a>, you can request a refund for the remaining duration of your support period.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:16.67%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Renew premium support Secure ongoing help for a one-time payment.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33683","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/33683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/comments?post=33683"}],"version-history":[{"count":23,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/33683\/revisions"}],"predecessor-version":[{"id":33772,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/33683\/revisions\/33772"}],"wp:attachment":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/media?parent=33683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}