Every Product purchase includes 6 months of support, with the option to upgrade to 12 months at a discounted price during checkout. <\/span>You can also extend support<\/a> for your existing Product purchase anytime with a one-time payment.<\/span><\/p>\n Support is only available to customers with a valid license key. You must add it to your <\/span>support forum<\/span><\/a> account for full access and include it when emailing us directly. The license key becomes invalid in case of refund, chargeback, or purchase cancellation.<\/span><\/p>\n Support for our Products is primarily available through the support forum<\/a>. If you need to share any private information to resolve your issue, like your website link or temporary login credentials, you can also contact us directly via email at\u00a0support@hivepress.io<\/a><\/p>\n We strive to answer all support requests within 24 hours or less, excluding weekends and holidays. Support requests sent during weekends or public holidays will be processed on the next business day.<\/p>\n We offer general guidance on how to use the Product and find the necessary settings and options. For customers with coding experience, we can also provide some general advice on customizing the Product’s functionality.<\/p>\n During the active support period, you can access private support forums for the purchased Products. You can create new topics or search existing ones for issues and solutions shared by our team and other customers over the years.<\/span><\/p>\n We’ll fix any confirmed bugs in our Products as quickly as possible. A bug is any issue with the Product’s built-in functionality that isn’t caused by third-party products or customizations. For minor issues, we’ll also try to provide a temporary fix before the next scheduled update.<\/p>\n We regularly update our Products to maintain compatibility with WordPress and other third-party products and services mentioned in the Product description. Along with compatibility updates, we may also release updates to enhance or change the Product’s functionality.<\/span><\/p>\n We provide our Products as-is. While we offer general guidance for setting up the Products, we don’t customize them or support any third-party customizations. <\/span>Customization is anything that changes how the Product looks or functions relative to how we make it available to you.<\/p>\n Unless specified in the Product description, we can’t guarantee compatibility with third-party products and services or take responsibility for issues caused by them, including, but not limited to, hosting services, server environments, or software.<\/p>\n Because of the full-scale invasion of Ukraine, we reserve the right to refuse support to residents and legal entities of the Russian Federation and Belarus. If this is the case, we will cancel the purchase and issue a refund as per the applicable refund policy<\/a>.<\/p>\n This policy is effective as of 11 October 2024.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" 1. Support period Every Product purchase includes 6 months of support, with the option to upgrade to 12 months at a discounted price during checkout. You can also extend support for your existing Product purchase anytime with a one-time payment. 2. License key Support is only available to customers with a valid license key. You […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1545","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/1545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/comments?post=1545"}],"version-history":[{"count":34,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/1545\/revisions"}],"predecessor-version":[{"id":33774,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/1545\/revisions\/33774"}],"wp:attachment":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/media?parent=1545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2. License key<\/h3>\n
3. Support channels<\/h3>\n
4. Response times<\/h3>\n
5. What is covered by support<\/h3>\n
General guidance<\/h4>\n
Forum access<\/h4>\n
Bug fixes<\/h4>\n
Updates<\/h4>\n
6. What is not covered by support<\/h3>\n
Customizations<\/h4>\n
Third-party products and services<\/h4>\n
7. Refusal of support<\/h3>\n